Privacy Policy

Last updated: 5th May 2026

Improving PDHPE is committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, access our resources, subscribe to emails, create an account, enrol in a course, purchase a product, download a resource or contact us.

For the purposes of this Privacy Policy, “Improving PDHPE”, “we”, “us” and “our” refers to Improving PDHPE Pty Ltd and the website located at www.improvingpdhpe.com.

By using our website, you agree to the handling of your personal information in accordance with this Privacy Policy.

1. Personal information we collect

We may collect personal information when you use our website, contact us, subscribe to emails, download resources, create an account, enrol in a course, make a purchase or complete a form.

The types of personal information we may collect include:

  • name
  • email address
  • phone number, if provided
  • school, organisation or workplace, if provided
  • role, such as teacher, student, parent/carer, school representative or faculty coordinator
  • year group, subject area or course interest, if provided
  • account login details
  • course enrolment, progress and access information
  • resource download history
  • purchase history, billing details and invoice information
  • email preferences and communication history
  • messages, enquiries, feedback, survey responses or testimonials you choose to provide
  • technical information, such as IP address, browser type, device information, pages visited and website usage data.

We only collect personal information where it is reasonably necessary for the operation of our website, delivery of our resources, management of accounts, communication with users, processing of purchases, improvement of our services or protection of our legal rights.

2. How we collect personal information

We may collect personal information directly from you when you:

  • visit or use our website
  • complete a contact form
  • subscribe to our mailing list
  • download a free resource
  • create a user account
  • enrol in a course or resource area
  • purchase a digital resource, course, membership or licence
  • communicate with us by email or through the website
  • provide feedback, survey responses or testimonials
  • interact with our emails, forms, checkout pages or learning platform.

Some information may also be collected automatically through cookies, analytics tools, website security tools or other technologies used to operate and improve the website.

Where a school, teacher, faculty or organisation purchases or arranges access on behalf of students or staff, we may collect information necessary to provide access, manage licences and support the use of our resources.

3. How we use personal information

We may use personal information to:

  • provide access to our website, courses, memberships and digital resources
  • manage user accounts, enrolments, licences and course access
  • process orders, payments, invoices and receipts
  • deliver free downloads, updates and resources
  • respond to enquiries, support requests and feedback
  • communicate with teachers, students, parents/carers, schools or organisations
  • send educational updates, newsletters, product announcements and marketing communications
  • improve our website, resources, courses and customer experience
  • monitor website performance, usage and security
  • protect our content, intellectual property, legal rights and business interests
  • comply with legal obligations.

We do not sell personal information.

4. Email marketing and free resources

If you subscribe to our mailing list, download a free resource, make a purchase, create an account or otherwise provide consent, we may send you educational updates, resource announcements, website updates, product information and marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

We will take reasonable steps to action unsubscribe requests within the timeframe required by law.

Even if you unsubscribe from marketing emails, we may still send you important transactional or administrative messages, such as order confirmations, account information, access details, licence information, policy updates or service-related notices.

5. Courses, accounts and purchases

If you create an account, enrol in a course, access a membership area, download a resource or purchase a digital product, we may collect and store information related to your account, enrolment, access permissions, course progress, resource access and purchase history.

Payment information may be processed by third-party payment providers. We do not store full credit card details on our own servers.

Where a school, teacher, faculty or organisation purchases access on behalf of students or staff, we may collect and use information necessary to manage access, support users, issue invoices, maintain records and administer licences.

6. Students and young people

Our website and resources may be used by school students, including students under 18 years of age.

Where a student provides personal information, such as by creating an account, accessing a course, submitting a form, downloading a resource or purchasing a product, we handle that information in accordance with this Privacy Policy.

Where appropriate, students should use this website with the knowledge of a parent, carer, teacher or school.

If a school, teacher or parent/carer arranges access for a student, we may collect and use the student information reasonably necessary to provide that access and support the student’s use of the resources.

7. Cookies and analytics

Our website may use cookies and similar technologies to operate the website, improve functionality, analyse website traffic, understand visitor behaviour, support security, remember user preferences and improve the user experience.

A cookie is a small file placed on your device by your web browser. Cookies do not usually identify you personally, but they may collect information about your browser, device and how you use the website.

We may use analytics or tracking tools to understand how visitors use our website and to improve our content, resources and services. We may also use cookies or similar technologies to support marketing or advertising activities.

Most web browsers automatically accept cookies. You can usually change your browser settings to refuse cookies or alert you when cookies are being used. If you disable cookies, some parts of the website may not function properly.

8. Third-party service providers

We may use trusted third-party service providers to help us operate our website and deliver our services.

These may include providers for:

  • website hosting
  • website security
  • learning management systems
  • course and membership access
  • email marketing
  • payment processing
  • invoicing and accounting
  • analytics
  • forms and surveys
  • spam protection
  • customer support
  • digital product delivery.

We only provide third-party service providers with the information reasonably necessary for them to perform their services.

Some third-party service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to work with providers that handle personal information appropriately.

9. Disclosure of personal information

We may disclose personal information where reasonably necessary to:

  • provide our products, courses, memberships, resources or services
  • process payments, orders, invoices and licences
  • manage accounts, enrolments or access permissions
  • communicate with you
  • work with third-party service providers
  • comply with legal obligations
  • respond to lawful requests by courts, regulators or law enforcement agencies
  • protect the rights, property, safety or security of Improving PDHPE, our users or others
  • enforce our terms and conditions
  • protect our intellectual property and business interests.

We do not sell, rent or trade personal information.

10. Overseas disclosure

Some of our third-party service providers may be located outside Australia or may store data on servers located outside Australia.

Where personal information is disclosed to an overseas service provider, we take reasonable steps to ensure that the provider handles the information appropriately and in accordance with relevant privacy obligations.

11. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include secure website hosting, SSL encryption, access controls, password protection, website security tools, reputable third-party service providers and administrative safeguards.

However, no method of electronic transmission or storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

12. Data breaches

If we become aware of a data breach involving personal information, we will take reasonable steps to assess and respond to the breach.

Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.

13. Accessing or correcting personal information

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, incomplete or out of date.

To request access or correction, please contact us using the details below.

We may need to verify your identity before providing access to, or making changes to, personal information.

14. Retention of personal information

We keep personal information for as long as reasonably necessary to provide our services, manage accounts, maintain business records, comply with legal obligations, resolve disputes and protect our legal rights.

When personal information is no longer required, we will take reasonable steps to delete, de-identify or securely store it, subject to legal, accounting or business record-keeping requirements.

15. Feedback, testimonials and user contributions

If you provide feedback, suggestions, comments, survey responses or testimonials about our website, courses or resources, we may use that information to improve our content, products and services.

We will not publish your name, school, organisation, photograph or identifying details in connection with a testimonial or comment without your consent.

16. Links to other websites

Our website may contain links to external websites. These links are provided for convenience only.

We are not responsible for the privacy practices, content or security of third-party websites. When you leave our website, we recommend that you read the privacy policy of any external website you visit.

17. Privacy complaints

If you have a concern or complaint about how we handle personal information, please contact us using the details below.

We will review your concern and endeavour to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal obligations or business practices.

Any changes will be published on this page. The updated version will take effect from the date it is posted.

We encourage you to review this Privacy Policy periodically.

19. Contact us

If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle personal information, please contact us:

Email: [email protected]
Website: www.improvingpdhpe.com

We will endeavour to respond to privacy-related enquiries within a reasonable timeframe.