Refund Policy
Last updated: 5th May 2026
This Refund Policy applies to purchases made through www.improvingpdhpe.com and any products, courses, memberships, licences, downloads or services provided by Improving PDHPE Pty Ltd.
By purchasing from Improving PDHPE, you agree to this Refund Policy.
This Refund Policy should be read together with our Terms of Use, Privacy Policy and Disclaimer.
1. Australian Consumer Law
Nothing in this Refund Policy excludes, restricts or modifies any rights you may have under Australian Consumer Law or any other rights that cannot legally be excluded.
If a product or service does not meet a consumer guarantee, you may be entitled to a remedy such as a repair, replacement, re-supply, refund or cancellation, depending on the circumstances. Businesses cannot use a store policy to override consumer guarantee rights.
2. Digital products, downloads and online access
Improving PDHPE provides digital products and online resources, including downloadable resources, PDFs, worksheets, revision packs, sample responses, teacher guides, online course access, memberships, resource libraries and school/faculty licences.
Due to the digital nature of these products, all sales are final once access has been provided, except where a refund or other remedy is required under Australian Consumer Law.
We do not provide refunds for change of mind once access has been provided.
This includes situations where:
- you change your mind after purchase
- you no longer need the resource
- you purchased the wrong product
- you made an accidental purchase
- you did not read the product description carefully
- you do not use the resource after purchase
- your school, teacher, student, faculty or organisation decides not to use the resource
- you found another resource elsewhere
- you expected inclusions that were not listed on the product page
- a discount, promotion or lower price becomes available after purchase.
Access is considered provided when:
- a download link has been sent
- a file has been downloaded
- account access has been activated
- course or membership access has been provided
- login details have been sent
- a resource has been accessed, viewed, copied, printed or distributed
- school, faculty, cohort or organisational access has been arranged.
This does not affect any rights you may have under Australian Consumer Law.
3. Technical issues
If you experience a technical issue accessing a purchased product, download, course, membership or resource, please contact us so we can reasonably assist.
We may ask for details such as your name, email address, order number, device, browser, screenshots or a description of the issue.
Where the issue is caused by our website, product delivery system or account setup, we will take reasonable steps to fix the issue, restore access, resend files, correct account details, provide an alternative access method, or offer another appropriate remedy.
A refund will not usually be provided where the issue is caused by circumstances outside our reasonable control, including:
- an incorrect email address provided at checkout
- failure to check spam, junk or school-filtered email folders
- school network restrictions
- device, browser or software issues
- internet connection issues
- forgotten passwords
- failure to follow access instructions
- incompatibility with your preferred software, where the file type or access method was stated before purchase.
4. School, faculty and cohort licences
School, faculty, cohort or organisational licences may provide access for multiple teachers, students, classes, year groups or staff members.
Once a school, faculty, cohort or organisational licence has been activated, resources have been supplied, access has been provided, or materials have been distributed to staff or students, we do not provide refunds for change of mind.
Refund requests for school, faculty, cohort or organisational licences will be assessed in accordance with:
- the licence terms agreed at the time of purchase
- the access already provided
- whether resources have been downloaded, accessed, copied, printed, distributed or used
- the nature of the issue
- any rights available under Australian Consumer Law.
If your school or organisation experiences access issues, please contact us so we can reasonably assist.
5. Subscriptions and recurring payments
If Improving PDHPE offers subscriptions, memberships or recurring payment products, the subscription terms will be stated at the time of purchase.
You are responsible for cancelling a subscription before the next billing date if you do not wish to continue.
Unless required by law or stated otherwise at the time of purchase:
- payments already processed are not refunded for change of mind
- cancellations do not automatically refund previous payments
- access may end immediately or at the end of the billing period, depending on the product purchased
- previous promotional prices, discounts or special offers may not be available if you cancel and rejoin later.
If you believe you have been charged in error, please contact us promptly so we can investigate.
6. Pre-orders, early access and future updates
From time to time, Improving PDHPE may offer pre-orders, early access products or resources that include future updates.
Where a product is sold as a pre-order, early access product or resource with future updates, the product page will describe what is available at the time of purchase and what is expected to be added later.
Refunds will not be provided for change of mind once access has been provided to early access content, downloadable resources, online materials or account access.
If we are unable to provide a substantial part of the product or service described at the time of purchase, we will consider an appropriate remedy in accordance with Australian Consumer Law.
7. Duplicate purchases
If you accidentally purchase the same product more than once, please contact us as soon as possible.
Where we can verify that a duplicate purchase has occurred and the duplicate access has not been used, downloaded, distributed or activated for additional users, we may provide a refund for the duplicate transaction.
8. Physical products
If Improving PDHPE sells physical products, such as printed booklets, books or other materials, the relevant product page will state the delivery method, estimated delivery information and any specific conditions.
If a physical product arrives damaged, defective, incorrect or not as described, please contact us within a reasonable timeframe with your order details and supporting evidence, such as photos.
Depending on the circumstances, we may offer a replacement, refund or other appropriate remedy in accordance with Australian Consumer Law.
We do not provide refunds for change of mind for physical products unless stated on the relevant product page.
9. How to request help or a refund
To request assistance or ask us to consider a refund, please contact us at:
Email: [email protected]
Please include:
- your full name
- the email address used for purchase
- your order number or invoice number, if available
- the product or resource purchased
- the date of purchase
- a clear explanation of the issue
- any relevant screenshots, photos or supporting information.
The ACCC recommends contacting the business first when there is a problem with a product or service.
10. Assessment of refund requests
Refund requests are assessed on a case-by-case basis.
When assessing a request, we may consider:
- the type of product or service purchased
- whether access was provided
- whether files were downloaded
- whether the resource was accessed, copied, printed, distributed or used
- whether the product matched its description
- whether there was a technical issue
- whether the issue was within our control
- whether a remedy is required under Australian Consumer Law.
Where a refund is approved, it will usually be processed using the original payment method.
11. Contact us
If you have any questions about this Refund Policy, please contact us:
Email: [email protected]
Website: www.improvingpdhpe.com